Support Request

Submit Request

Support Request

Submit Request

Firstly, we apologise that you are experiencing issues with your Keylite product.

Filling out this form will enable us to identify the items you own and allocate them to the most qualified support agent who will get in touch with you. On business days, the response time after submitting this form is normally 48 hours.

Submit Request

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Images

Please send us as many images as possible, which detail the problem(s) you currently have with your Keylite Product. Please include at least 2 images of the issue and 2 images of the surrounding area.

Also, including the ID card of your window can greatly help us to locate your details. The ID card can be found by opening your roof window at the top of the frame.

To reduce the risk of any delays please complete this form in full. If there are any issues when filling out this form please call the customer care team 01283200198 who are happy to assist in the completion of this form.

Please note, if the problem you are experiencing is a result of the installation rather than a product defect, Keylite reserve the right to take payment for any parts and/or visits required.

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Position the Keylite identification card in the frame.

Enter serial code manually

Backed by a guarantee
up to 10 years.

20 years on Polar White PVC Centre Pivot Roof Windows

Keylite Roof Windows and Flashings are covered by a 10 year guarantee, with a new 20 year guarantee on Polar White PVC Centre Pivot Roof Windows.

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Service & Support

Our technical experts are on hand to advise and assist you at the design and specification stage.

Patented Innovation

Our patents mean that other conventional roof windows do not share many of our extraordinary features.

Up to 20 Year Guarantee*

We are confident that our products will give trouble free performance throughout this period and beyond. *See Guarantee terms

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Great Britain, Northern Ireland & Republic of Ireland

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