Support Request

Firstly, we apologise that you are experiencing issues with your Keylite product.

Keylite’s engineers are fully qualified and have extensive product knowledge, providing peace of mind in knowing that in the unlikely occurrence a problem is encountered that it will be dealt with quickly and professionally.

We aim to make contact with you within two working days and have a Keylite Certified Engineer out within eight working days to get your problem sorted.

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1 Contact Details

Contact Details

First Name

Surname

Email

Telephone

Address Line One

Address Line Two

City

County

Postcode

WHAT3WORDS

Product Details

Search for your window serial code

Window Details

0 /

No. of windows in the property

No. of windows at fault

What is the approx. height from floor level to the top of the roof window?

Roof Pitch (If Known)

Roofing Material used ( Slate, Tile)

Please specify

0 /

Describe the issue you're experiencing in as much detail as possible

0 / 1000

Site Details

Is parking available? (Permit etc.)

Any health and safety requirements?

Images

Please send us any images you may have, which detail the problem(s) you currently have with your Keylite Product. Please include at least 1 image of the issue and 1 image of the surrounding area.

Also, including the ID card of your window can greatly help us to locate your details. The ID card can be found by opening your roof window at the top of the frame.

Upload Images

To reduce the risk of any delays please complete this form in full. If there are any issues when filling out this form please call the customer care team 01283200198 who are happy to assist in the completion of this form.

Please note, if the problem you are experiencing is a result of the installation rather than a product defect, Keylite reserve the right to take payment for any parts and/or visits required.

I wish to receive promotional material and offers from Keylite

Scan Barcode

Position the Keylite identification card in the frame.

Enter serial code manually

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Backed by a guaranteeup to 10 years.

20 years on Polar White PVC Centre Pivot Roof Windows

Service & Support

Patented Innovation

Up to 20 Year Guarantee*

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Get News & Offers

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Your Basket Is Currently Empty.

Backed by a guarantee
up to 10 years.